Our 60-Day Guarantee

At LunHer, we're committed to your journey, and we stand behind the quality and efficacy of our products. We also understand that each body is unique, so sometimes a product may not be the perfect fit.

That's why we offer a 60-day refund policy on your first order, allowing you to try LunHer with confidence. If you've decided our products aren't quite right for you, simply reach out to us at hello@lunher.com within 60 days of your carrier-confirmed delivery date, and our team will take care of your request promptly. 

How long do I have to request a refund?

60 days from the carrier-confirmed delivery date of your first order.

Which orders are eligible?

Your first order only, and refunds are limited to one per customer or household. Subsequent orders and subscription renewals that have already been processed are not eligible. That said, you can modify, pause, skip or cancel your subscription at any time before your next billing date, so you're only ever receiving what you need. If a renewal caught you by surprise, reach out anyway and we'll take a look.

How much will I get back?

Your refund covers one bottle of each formula from your first order. A $15 fee is deducted toward the shipping we covered on your original order. If you purchased a multi-month supply, the refund still covers one bottle of each formula, and the rest is yours to keep. Refunds are issued to your original payment method, usually within 5 to 10 business days depending on your bank. 

Do I need to send my bottles back? 

No. As our products are consumables, we do not accept physical returns, even for sealed, unopened bottles. A seal tells us a bottle hasn't been opened, but not how it's been stored, and exposure to heat, humidity or sunlight can affect a formula without leaving any visible trace. That's why no bottle re-enters circulation once it leaves our facility, in any condition.

This ensures that every bottle we ship is handled to the highest standards of safety and hygiene, from our facility directly to you.

How do I request a refund?

Simply email hello@lunher.com with your order information. As part of the process, we'll ask a few quick questions about your experience, since your feedback genuinely helps us improve.

Please reach out to us before initiating a chargeback or third-party dispute; we can almost always resolve things faster directly. Refunds are issued at LunHer's discretion, and we may decline requests in cases of chargebacks, policy abuse, or repeated refund behavior.

What if my order arrived damaged or incorrect?

Please contact us immediately if the item is defective, damaged or if you receive the wrong item. Reach out to us at hello@lunher.com with a photo, so that we can evaluate the issue and make it right. 

For all other inquiries, please reach out to hello@lunher.com where we can help you further.